Support Portal

To make things started, You can connect with our support desk at  https://vidraffle.freshdesk.com/support/home The VidCustomer Success team is small but m...

Thanks for your purchase! You'll get an email from us with a password in a few minutes. It might take 5-10 minutes in some cases. Once you'v...

-It might take 10-15 minutes for some reason. If it doesn't, try the "Forgot Password" functionality. If that doesn't work - send your ema...

-Sorry about that. Please let us know your email and what you were charged for (purchase details) and we will get back to you as soon as possible and refund...

-There are no recurring charges for vid present If any Subscription is on a monthly and yearly basis then it will automatically renew and we always indicate...

-If you are having trouble purchasing a VidRaffel, you may have a security protection program running on your computer, or as a web browser plugin.   Thes...